Online Terms and Conditions

Turnpike Comfort Footwear has a 30 day Online return policy from the date received on regular priced merchandise. 7 day return policy from date received on sale merchandise.  In store policy differs, please call for information.   All items that are indicated as "Final Sale" may not be returned or exchanged. Any final sale merchandise that is returned will be charged a $15 freight and restocking fee.  SALE PRICES APPLY TO IN STOCK ITEMS ONLY. All returns sent to Turnpike Comfort Footwear, 184-20 Union Turnpike, Flushing, NY 11366.

Guidelines for Returns: 

  • Product must be in new, unworn re-saleable condition.
  • Product must be pre-authorized. An authorization code may be received by emailing orders@turnpikeshoes.com
  • Freight must be prepaid, and the merchandise in the original packaging materials.
  • Product must be in original box. Boxed footwear that is returned with labels or tape attached directly to the shoe box and are not returned in a separate shipping box will be charged a $20 re-boxing fee.
  • Footcare products are non-refundable. 
  • No shipping charges are refundable
Unfortunately, we cannot guarantee the fit and comfort of our products, please make sure you are satisfied with your purchase before you wear them outside